Insurers know innovation is essential to remain competitive and efficient, yet many continue to depend heavily on outdated and often disparate legacy systems. These create numerous challenges, including high maintenance costs, difficulty integrating newer technologies and resource constraints.
Nearly 68% of insurance companies identify legacy systems as the most significant barrier to digital transformation*, limiting their ability to innovate, attract new customers and adapt to rapidly changing market demands. As legacy technologies age, the issues multiply as insurers struggle to recruit skilled engineers proficient in outdated programming languages, worsening project backlogs and slowing down critical modernization efforts.
In response, many forward-looking insurers have turned to solutions like Unqork to efficiently streamline critical operations from policy issuance to customer portals, all without writing a single line of code. Unlike traditional low-code platforms, Unqork eliminates the need for writing any code at all, enabling insurance teams to build, test and deploy applications faster.
Unqork offers insurers flexibility and rapid deployment capabilities to help outpace competitors and emerging Insurtech disruptors. Its no-code environment allows business teams to create complex applications quickly, seamlessly integrating legacy systems with modern APIs. But with any new software implementation comes potential issues relating back to legacy systems. The right software partner can ensure Unqork works as it should to overcome such issues.
A Proactive Approach to Digital Transformation
Here are the most common challenges and mistakes insurers face in digital transformation with Unqork, and the best ways with a knowledgeable partner, to address each:
- Limited Access to High-Quality Data
The issues: Insurance carriers often struggle with inconsistent data intake, requiring manual data entry, cleaning and frequent re-entry. This, along with a lack of integration across core insurance platforms, slows workflows and introduces errors.
The solution: Automate data processes through seamless third-party integrations that eliminate tedious manual entry and reduce mistakes. Data flows directly from customers or external agencies at scale, ensuring consistency and accuracy. Meanwhile, Unqork integrates primary platforms such as policy administration systems, billing and claims management, enabling efficiency in info gathering and data standardization. Unqork also future-proofs data management by allowing seamless integration of new third-party services as soon as they become available, ensuring data normalization and standardization without losing vital details.
- Overreliance on Manual Processes
The issues: Legacy systems frequently force insurers into manual, repetitive processes that cause inefficiencies, high error rates and slow underwriting turnaround times.
The solution: Systems like Unqork help to fully digitize the customer lifecycle from initial quotes to issuing policy. This digital approach speeds up underwriting times while reducing underwriting errors and administrative burdens and automating error-prone manual processes. Built-in approval controls and comprehensive audit trails further enhance accuracy and operational accountability, ultimately improving satisfaction among clients, agents and internal stakeholders.
- Slow Product Launches
The issues: Rigid legacy systems significantly delay the introduction of new products or updates, restricting insurers' ability to remain agile and competitive.
The solution: Unqork's no-code platform delivers a modular approach to product launches. An intuitive drag-and-drop interface enables rapid product development and deployment—in as little as 12 weeks compared to nine months or more on a legacy system—without replacing the entire technology stack. Insurers can effortlessly align technology to fit evolving products and processes. Plus, added benefits such as fostering enhanced collaboration between business and technology teams and ensuring continuous, customer-driven improvements.
- Low Customer Satisfaction
The issues: Manual, fragmented underwriting processes negatively impact customer experiences, notably during initial interactions, and delay approvals.
The solution: Before Unqork, customers could wait days for underwriting approvals. Now, AI-driven workflows enable real-time approvals within minutes, providing an unbroken, digitally driven underwriting experience that customers now expect. For example, a leading P&C carrier leveraged Unqork to revolutionize their high-touch, costly rate-quote-bind process. The result was a streamlined onboarding process, enhanced scalability and significantly improved customer satisfaction.
- Disconnected Underwriting Experience
The issues: Reduced operational efficiency and decision-making capabilities as a result of fragmented underwriting processes and poorly integrated legacy systems.
The solution: Unqork’s underwriting platform combines essential functions like product management, customer and broker portals, and unified underwriter workbench in one unified environment to eliminate efficiencies, enhance accuracy, support real-assessment and integrate real-time data. Insurers can integrate Unqork with their existing document management systems, policy administration tools, general ledger and rating platforms to leverage existing assets without costly overhauls.
A Partner That Makes Unqork Truly Pop
A partner who understands the ins and outs of Unqork can take these capabilities even further while proactively mitigating many of the challenges we’ve discussed here. Nearly one-third of our team are certified Unqork configurators with extensive knowledge and proven experience to handle any implementation. INFORCE’s comprehensive approach includes:
- Design and configuration: We ensure applications meet immediate needs and long-term scalability requirements while applying best practices and incorporating platform updates.
- Ongoing performance optimization: Regular assessments and adjustments guarantee applications run smoothly and efficiently.
- Buildout and configuration: Continuous efforts to optimize structure and codebase organization maximize platform efficiency.
- Integration evaluation and development: We streamline data flow between critical systems, enhancing operational efficiency and decision-making speed.
- Workflow and procedure development: By aligning applications with core business functions, we enhance overall business operations.
- Continuous improvement: Ongoing evaluation supports a superior internal and external user experience, continually adapting to evolving market demands and customer expectations.
Fulfilling a Proactive Platform
By tapping into a responsive, knowledgeable partner that can help mitigate implementation issues and harness Unqork's no-code capabilities, insurers can overcome legacy system challenges, move processes along faster, keep overhead and resources in line with goals, achieve rapid digital transformation and drive value as innovative leaders in the competitive P&C insurance landscape.
Regardless of an insurer’s place in its transformation journey, implementing a system like Unqork is an investment that the right partner can help maximize, transforming challenges into opportunities for sustained growth.
If your organization is ready to transition from legacy inefficiencies to a modern, agile no-code solution, partnering with Unqork experts like INFORCE helps ensure a seamless transformation.
Contact us today to get started.
Source: Unqork Blog – Overcoming Obstacles in Property & Casualty Insurance with No-Code
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